Hemiogenic Interactive · Jamaican Fruit Swipe

Jamaican Fruit Swipe Support

Need help? Email support@hemiogenic.com. We aim to reply within 3 business days.

It helps if you tell us:

• whether you play on iPhone or Android, and your device model
• the game version, which you'll find at the bottom of the game's Settings
• what happened, and what you expected to happen
• for a purchase problem, the order number from your Apple or Google receipt

Please don't send your card details or passwords.

Common questions

I paid but didn't get my item

Close the game and open it again with an internet connection. The game finishes interrupted purchases the next time it connects to the store. If a parent has to approve the purchase, such as through Apple's Ask to Buy, nothing arrives until it's approved. If it still hasn't arrived, email us with your order number.

How do I get a refund?

Apple and Google handle all payments, so refunds go through them:

• iPhone: Report a problem to Apple
• Android: Google Play refunds

Will my progress move to a new phone?

No. Your progress is saved only on your device, and the game has no accounts or cloud save. Deleting the game or changing phones starts you again from the beginning, unless your device's own backup restores the game's data.

Can I restore my purchases?

Coins, boosters and bundles are used up as you play, so they're saved only on your device and don't come back after you delete the game or change phones. Settings has a Restore purchases button for any item that lasts.

Where are the settings?

Tap the Settings button on the right of the map, or the gear at the bottom left during a level. From there you can change sound, vibration and reminders, and your profile.

How do I change my name, character or country?

Go to Settings and tap Profile. These details stay on your device. Players under 13 aren't asked for a name or country, so they can only change their character.

I entered the wrong birth year

The game asks only once, and you can't change the answer in Settings. Delete the game and install it again to answer again. This also deletes your progress, because it's saved only on your device.

How do I turn reminders on or off?

Use the Reminders switch in Settings. You can also change notifications in your device settings. Reminders are off unless you turn them on. When they're on, you get at most three a day, never between 9 pm and 9 am.

Why did a timer or daily reward look wrong?

Daily rewards, sales and events follow your device's clock. Check that your date and time are set correctly.

Does the game have ads?

Not in this version.

How do I delete my data?

Your game data is on your device, so deleting the game removes it. For anything else, see "Deleting your data" in our Privacy Policy, or email us.

About

Jamaican Fruit Swipe is made by Hemiogenic Interactive LLC. Privacy Policy