Night Shift — Support

Need help? Email support@hemiogenic.com.

Reporting a bug

Please include:

• Your game version and Windows version.
• What happened, what you expected and the steps that reproduce the problem.
• Whether you were playing solo, hosting or joining another player's game, and how many players were present.
• The job you were playing and whether the issue happened during a night or between nights.
• A screenshot or short video if it helps explain the issue.
• An optional playtest log, if you enabled one and choose to share it.

Do not send passwords, payment-card information or private join codes for a game you do not want others to access. Check attachments for personal information before sending them.

Windows saves and logs

Your local saves and logs live under:

%USERPROFILE%\AppData\LocalLow\Hemiogenic Interactive LLC\Night Shift

To open the folder, press Windows + R, paste the path above and press Enter. Your settings, character, progress and store are saved on your own PC. Back up this folder before changing or deleting files.

Optional playtest log

The optional playtest log records game events, with no personal information, on your own PC only if you turn it on. It is not automatically uploaded. Only attach it to an email if you choose to send it to us.

Multiplayer help

For online play, make sure Steam is running and your connection is available. Tell us whether you used Host a Game or Find a Game, and whether the problem affects joining, staying connected or proximity voice chat. See the manual for the available lobby options.

Purchases and refunds

Steam handles game purchases and refunds. See Steam's refund policy or visit Steam Support for a purchase problem.

Privacy and safety

Read our Privacy Policy, Terms of Service and Health & Safety information.