Deletion is permanent. Your progress, nickname,
virtual coins and gems, and unlocked items are removed and cannot be restored.
Purchases cannot be transferred to another account.
HOW TO REQUEST DELETION
Email us and we will delete the account for you. Include your
Player ID if you know it (it is shown in Settings and on the Friends
→ Add tab); if you don't, include your nickname and roughly when you last played, and
we will help identify the account. In the game, Settings > Account > Delete Account
opens this page so you can send that email.
Email a deletion request
What gets deleted
- Your anonymous player account and player ID (Unity Gaming Services)
- Nickname, avatar, and profile data
- Game progress, virtual currency balances, and unlocked items
- Leaderboard entries and friends connections
- Push-notification registration
What may be kept
- Records of purchases, where laws on accounting or fraud prevention require it
- Anonymised, aggregated statistics that no longer identify you
Timing
We action deletion requests within 30 days of receiving them, and email you to confirm
when it is done. If you change your mind before then, reply to your request and we will
stop it.